Personalised Family Christmas Ornament
-
Estimated Delivery:Jan 25 - Jan 29
-
Free Shipping: On all orders over £100.00 within the UK.
Personalised Family Christmas Ornament
Add up to 16 names and then have it cut out of beautiful 1/4 inch thick FSC-certified mahogany wood especially for you. This is a real wooden keepsake for Christmas that can be given and treasured for years to come.
Yes! You read right, 16 names - we will double-back the bauble for you FREE of charge, if your family or friends don't fit on one side! :)
We are also happy to adjust the 'Our Family' text if you'd prefer something else - nothing is too much trouble.
The vast majority of our products are made or printed to-order as a result we are unable to offer refunds or exchanges on these - there are a limited number of products 'off the shelf' and to be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@rorcrafts.co.uk.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@rorcrafts.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase - this does not apply to products that are made to order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rorcrafts.co.uk.